SmartThink Global Technology measures success by the outcomes our clients achieve — not by the solutions we sell them.
Challenge: Failed information security audit with 14 high-priority findings. No documented security strategy. No board-level security reporting.
Approach: SmartThink deployed a Virtual CISO, conducted a full risk assessment, closed all critical findings, and established a governance framework with quarterly board reporting.
Outcome: Agency passed follow-up audit. ISO 27001 certification achieved and maintained for 2+ years.
Related: Virtual CISOChallenge: Compliance team spending 60% of their time on manual document review — creating bottlenecks and compliance risk.
Approach: SmartThink deployed an AI Document Processing solution trained on the firm's regulatory document library, integrated with their existing compliance workflow.
Outcome: Document review time reduced by 74%. Zero missed regulatory deadlines in the 12 months post-deployment.
Related: AI Document ProcessingChallenge: 23 citizen services delivered through paper-based or in-person processes. Citizen satisfaction rated 'poor' by 68% of users.
Approach: SmartThink designed and implemented a Citizen Service Platform covering all 23 services, with mobile-first design and accessible UI.
Outcome: 21 of 23 services now delivered digitally. Average service delivery time reduced from 14 days to 2 days. Citizen satisfaction rated 'excellent' by 81%.
Related: Citizen Service PlatformsChallenge: Organizations across financial services, government, and healthcare seeking to build internal AI governance and cybersecurity GRC capability.
Approach: SmartThink Academy delivered cohort training programmes in AI Governance Professional and Cybersecurity GRC to 47 professionals across 6 organizations.
Outcome: 43 of 47 participants achieved certification. 4 participants promoted to senior GRC roles. Average salary increase of 31% within 12 months.
Related: SmartThink Academy