Digital Transformation Scorecard | SmartThink Global Technology
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Digital Transformation Scorecard

12 questions across strategy, operations, technology, and culture. Benchmark your digital maturity and identify the next best actions.

Strategy & Leadership

1. Digital transformation is clearly linked to business objectives and measurable outcomes.

2. Executive leadership actively sponsors and communicates the transformation agenda.

3. A transformation roadmap exists with prioritized initiatives and milestones.

Customer & Operations

4. Customer journeys are mapped and continuously improved with digital touchpoints.

5. Key processes are automated, integrated, and measured for efficiency.

6. Employees have the digital tools and training to work effectively.

Technology & Data

7. Core systems are connected through APIs, integration, or a unified platform.

8. Data is centralized, governed, and used for operational and strategic decisions.

9. Cloud, security, and scalability are part of the technology architecture.

Culture & Change

10. Teams are comfortable with change and continuous improvement.

11. Cross-functional collaboration is common and supported by digital ways of working.

12. Feedback loops, experimentation, and learning are encouraged.

Prefer to Talk First?

Our digital transformation advisors can help you interpret your score and build a 90-day roadmap.

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